Customer Testimonials

I had a very disappointing experience with Kia of Valencia, and I would not recommend this dealership based on how I was treated. The biggest issue was the lack of transparency from the BDC team. My BDC representative, Bruce, repeatedly told me things like, “Your job is your credit,” that they had the best lenders and sales managers, and that if they couldn’t get someone approved, “their doors wouldn’t be open.” Those statements gave me confidence that they had reviewed my situation and genuinely believed they could help. Instead, it felt like the only goal was to get me into the dealership. The first red flag was being told to ask for Bruce when I arrived, only to find out he doesn’t even work at that location. The second red flag was that the first vehicle they showed me wasn’t even the vehicle we had been discussing beforehand. What made the experience even more frustrating was that I was asked to send all of my documentation after I arrived. There was no reason I couldn’t have submitted everything electronically before making the one-hour drive. Instead, I spent my time sitting in the showroom emailing documents so the sales manager could print them and run the deal. That entire process could have been handled remotely and would have saved everyone time. The sales managers also lacked empathy. Rather than trying to work through options or retain a customer who came in with a significant down payment, the interaction felt dismissive. Once it became clear the deal wasn’t moving forward, communication from Bruce also stopped. I understand that dealerships can’t guarantee approvals and that lenders make the final decision. My frustration isn’t with not being approved—it’s with being given unrealistic expectations, asked to drive an hour under those expectations, and then having a process that could have been completed remotely. If you’re considering this dealership, I recommend getting everything reviewed and confirmed before making the drive. Based on my experience, the promises made over the phone did not match the reality once I arrived.