Prioritizing Health, Safety, and Community

A Note to Our Valued Customers


Hello Auto Group considers the health and safety of our employees and their families our priority.

Considering current world events regarding the coronavirus (COVID-19), we want to provide an update on Hello Auto’s response to the situation inside our business.

I am not a doctor, a health care professional, or an expert of any sort on the matter of pandemic control. I am simply trying to do right by our customers and our employees.

As a company, our role and responsibilities are focused in two areas: the health and well-being of our employees and our customers. With that in mind, Hello Auto is taking trusted guidance from the CDC, our internal health providers, and the health agencies managing us through the crisis.

While Hello Auto will remain open and continue to operate with the same level of customer care and service, we have taken a series of precautionary steps to maintain a level of hygiene and cleanliness for our visiting customers and employees, including:

– Increased deep cleaning and sanitizing procedures across all major touchpoints in our retail locations and offices. We have added a daily porter service that includes an extra level of disinfecting and wiping down of all common areas.

– Continued education on correct handwashing and respiratory hygiene practices.

– Use of gloves by all automotive technicians and other affiliated service employees who encounter customer vehicles; wipe down of vehicles before and after service repairs, test drives, and movement of vehicles.

– Replacing handshakes with warm salutations and verbal greetings. We still love you, but we are using common sense in these unusual times.

– A new flexible sick leave protocol which encourages any employees who are feeling unwell to stay home. This is supported by an immediate change to our sick leave policy which will be increased from 3 to 6 paid sick days per year so employees do not need to feel like they need to choose between their health and their work.

In addition, Hello Auto’s sales teams are ready and willing to bring our vehicles to you. Customers interested in test drives or working directly with a member of our sales staff from the comfort of their own home or workplace should contact a Hello Auto representative to schedule an in-person appointment. Plus, you can shop our latest inventory and vehicle specials online anytime at &

As the world copes with the growing impact of this outbreak, we remain steadfast in the belief that people will uphold personal responsibility to prevent the spread of this virus through responsible hygiene practices and self-quarantining practices as needed.

As a company, we’ll continue to do what is right for our employees, our customers and the community. We will continue to stay close to our local health officials and trusted partners, and we are optimistic this will be a temporary situation.

We are privileged to serve you and this community and look forward to seeing you soon.


Karl Schmidt


Karl Schmidt
Hello Auto Group

Kia of Valencia 34.4203337, -118.5587325.